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Logo for "El Arca" featuring stylized text and geometric shapes, promoting nature and adventure in Bahía Solano.
Choco, Colombia
+573117285168
Logo for "El Arca" featuring stylized text and geometric shapes, promoting nature and adventure in Bahía Solano.

Policies, Restrictions and Clauses

THE ECOLODGE El Arca Bahía Solano is subject to the liability regime established by law 300/96, D.R. 1075/97, Decree 2438 of 2010 and the regulations that modify, add or reform them. The responsibility of the organizer of the tour plan or package is limited to the terms and conditions of the program in relation to the provision and quality of the services.

The Arca does not assume any responsibility to the user for the air transport service, unless it is a chartered flight and in accordance with the conditions of the transport contract. Refund policies for services not provided due to situations of force majeure or fortuitous event, action or omission of third parties or passengers, not attributable to the travel agency, before or during the trip, that may be subject to a return, will be defined by each operator and will be confirmed to the user once the travel documents are booked and issued, as well as the percentage of penalties or deductions that may arise. Posada Arca is not jointly and severally responsible for the sums requested in reimbursement. Any refunds will be made within 30 calendar days of the request.

However, if the procedure takes longer for reasons beyond the control of the Ark, the Ark will not recognize any interest on the amounts to be reimbursed. The reimbursement percentage will depend on the provider's conditions and the agency's administration costs. The agency does not assume responsibility to the user or traveler for events such as accidents, strikes, assaults, earthquakes, weather or natural phenomena, security conditions, political factors, denial of entry permits or visas, traveler's legal issues, health issues and any other case of force majeure or fortuitous event that may occur before or during the trip.

In the event of force majeure or fortuitous event before or during the trip (accidents, strikes, assaults, earthquakes, weather factors, safety conditions, political factors, denial of entry permits, health issues, among others), or simply in order to guarantee the success of the plan, the operator and/or the agency may modify, replace or cancel itineraries, dates, flights, hotels, optional services, which is now accepted by the passenger when purchasing the services. The specific conditions of each plan will define the form of payment and term.

The value and method of payment of deposits or advances. The User will be solely responsible for the custody of their luggage and travel documents. Ecolodge el Arca., may guide the user in the event of the loss of their luggage or travel documents, however, under no circumstances will it be responsible for the loss, damage, deterioration or loss of such elements. All additional information regarding validity, conditions, taxes when leaving Colombia and abroad, fees, charges and other mandatory payments, preventive health measures at the destination, and assistance services must be consulted by the guest himself. All prices, rates, taxes, fees or contributions, presented in this information or quote are subject to change, availability and effect without notice. Restrictions and conditions apply to each published rate depending on its validity.

The rates at the Ecolodge depend on the accommodation selected. The user declares that they know and accept these conditions in their entirety, which constitute the sole, total and exclusive agreement of any agreement or legal provision to the contrary, regarding the terms, conditions and restrictions of the contracted services.” RNT No. 438. The sexual exploitation and abuse of minors is punishable by deprivation of liberty, in accordance with the provisions of Law 679 of 2001 and Law 1336 of 2009. NIT. 860.000.018-2

CONDITIONS OF THE EL ARCA ECOLODGE

  • Rate subject to change without notice at the time of booking. Taxes, fees and contributions levied on them may also vary by government provision.

  • In case of cancellation by the passenger, 10% of the administrative costs of the Inn will be charged

  • The rates are defined for a maximum group of 16 people $POC, which is the installed capacity of the Ark with a validity of 12 months. From January 2024 to December 2025

  • On the date of purchase after those dates, the current rates and the taxes, fees and contributions that tax them will apply.

  • The accommodation is offered in rooms with sea or jungle views and a terrace.

  • Standard Room: Equipped with a fan, private bathroom, terrace or deck with a view of the sea or the jungle.

  • All guests must carry their valid ID and/or passport if they are a foreigner

General conditions of the Ecolodge el ARCA:

  • Consult our hotel by phone or email for payment, cancellation, refund and penalty policies at the time of booking if the cancellation policies are not clear

  • Any cancellation is subject to a penalty in accordance with the policies reported at the time of confirming the services.

  • Regardless of the expenses mentioned above, the cancellation and financial management costs (10%) associated with the cancellation will be charged, as well as the airline tickets that are included in the program, if this is the case.

  • The plan refund will be applied in accordance with the terms of the cancellation policy. Once the trip has started, the services included in the plan and not used will not be refundable, unless the cancellation is due to unforeseeable circumstances or verifiable force majeure, an illness duly certified by the EPS or due to the death of the passenger.

  • El Arca declines all responsibility for delays, advances or cancellations that occur on the part of airlines or transport companies, the charges that arise from this concept will be borne by passengers.

Operator liability clause:

Responsibility to the user: The operator is responsible to the user for the complete provision and for the quality of the tourist services described in the tourist plan offered directly, under the terms of Decree 53 of 2002, it is not responsible for cancellations, delays, damages or inconveniences that are caused or present by or on the occasion of forces of nature, such as hurricanes, tsunamis, earthquakes and any other force majeure event or fortuitous event, since the risks and dangers of the trip belong exclusively to the traveler during the same time, accidents will be the responsibility of the insurance company with which the hotel contracts the hotel insurance included in the plan purchased by the user for these purposes, the hotel will be exempt from the obligations contracted when there are causes of force majeure, that is, circumstances beyond the person invoking them, abnormal and unpredictable, whose consequences could not have been avoided despite all the diligence used, or for sufficient causes that encompass those cases in which La Posada, despite acting with prevention and due diligence, cannot provide the contracted services for reasons that are not directly attributable to them, in accordance with current legislation.

Penalty regulations for users who purchase tourist services with the operator, are aware of and accept the following penalties:

To make your reservation, a non-refundable deposit of 10% will be made, and the remaining balance will be charged 7 days before the start of the Plan.

  • Cancellation due to illness, force majeure or unforeseeable circumstances: After making full payment for your reservation or an amount greater than the non-refundable deposit, the total amount after deducting the non-refundable advance for air tickets will be returned due to force majeure, serious illness or unforeseeable circumstances confirmed by certifications.

  • Cancellation by unilateral decision by the guest: If the guest decides not to travel after making their advance payment, full or partial payment to their reservation, the number of days before their trip start date will be considered to calculate the amount to be reimbursed as follows:

  • Cancellation within 30 days of the start of your trip: Refund of the total amount paid except for the non-refundable advance, and a penalty charge for administrative expenses equivalent to 30% of the total value of the plan purchased applies for high season. From June to October.

For the remaining low season months, Refund of the total amount paid except for the non-refundable down payment, and a penalty charge for administrative expenses equivalent to 10% of the total value of the plan purchased.

  • Cancellation between 11 and 29 days before the start of your trip: Refund of the total amount paid except for the non-refundable advance and the 30% that was deposited 30 days after the first deposit and according to the value published in the fare purchased for your trip.

  • Cancellation between 0 and 10 days before the start of your trip: No amount will be returned for the detriment of the Ark when occupying the contracted rooms. (The non-refundable advance payment and the total amount paid for the plan are withheld). The corresponding airline penalties will apply to air tickets and if the new requested date applies to a season other than the one contracted, payment will be requested for the adjustment to it. Refund Handling Policy.

The maximum time to make the refund may not exceed 25 calendar days following the date of the request. Note: Returns will be made within 30 days after the passenger cancels the trip.